Privacy Policy
Last updated: 13 August 2026
Apple Deals Pty Ltd (“we,” “us,” “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013. This policy explains what information we collect, how we use it, and your rights regarding that information.
1. Information We Collect
When you use our website or purchase from us, we may collect:
- Name, email address, phone number
- Delivery and billing address
- Payment information (processed securely by our payment provider — we do not store full card details)
- Device details when booking a repair (make, model, IMEI/serial number)
- Order history and communications with our support team
- Technical data such as IP address, browser type, and cookies (see Section 5)
2. How We Use Your Information
We use your information to:
- Process orders and repair bookings
- Communicate order status, repair updates, and support requests
- Verify device ownership where required (e.g. IMEI checks to prevent processing stolen devices)
- Improve our website and services
- Send marketing communications, only where you’ve opted in — you can unsubscribe at any time
- Comply with legal and tax obligations
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- Payment processors, to complete transactions securely
- Courier/delivery partners, to fulfil orders
- Legal or regulatory authorities, where required by law
All third parties are required to protect your information and use it only for the purpose we’ve engaged them for.
4. Data Retention
We retain personal information only as long as necessary to fulfil the purposes outlined in this policy, or as required by South African tax and consumer protection law (typically 5 years for financial records).
5. Cookies
Our website uses cookies to keep your cart functional, remember preferences, and understand site usage. You can disable cookies in your browser, though some site features may not work correctly as a result.
6. Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information, subject to legal retention requirements
- Object to direct marketing at any time
- Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled
To exercise any of these rights, contact us using the details below.
7. Security
We take reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, or disclosure. However, no method of transmission over the internet is 100% secure.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated “last updated” date.
9. Contact Us
For any questions about this policy or your personal information, contact us at: info@appledeals.co.za